Shipping & Return Policies
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1. Terms
Ocala Gran Prix accepts Visa, MasterCard, and Discover credit cards. We will also ship your order C.O.D. if you prefer.
2. Open Accounts
We do not handle any open account shipments. All orders must be credit card, prepaid, or C.O.D.
3. Claims
Freight / Truck: Look the packaging over carefully. Damaged boxes generally mean damaged contents. On damaged goods, before you sign the freight bill, have delivery person note a full description of breakage on both his and your copy; likewise for any shortages. If this is done, claims can be collected from the trucking company. This is your responsibility; we cannot do anything about it at this end. For goods received from United Parcel Service, notify us immediately so a pickup of the damaged goods can be arranged. Have UPS pick-up box, packaging, etc. also. Replacement will then be made.
4. Returns
If for any reason you do not like what you received from us, you may return it within 10 days for a credit or exchange minus a 20% restocking fee. The merchandise must be unused, and in it's original packaging. You're original Ocala Gran Prix invoice and a short description of why you are returning the item must accompany the return. Returns will be accepted only if returned by UPS or FedEx. All returns must be postage pre-paid. Refund or exchange is limited to the amount paid for merchandise only and will not include postage, handling, or insurance. If the item has been used in any way, and is not in it's original packing, or if it is beyond the 10 day return period, it will not be accepted. Goods returned because of our error must be returned within 10 days of receipt of such goods.
Send all returns to:
Ocala Gran Prix
4121 SE 44th Avenue
Ocala, FL 34482
5. Back Orders
Quantities shown on the B/O columns of our invoices have been back ordered and will be shipped at your expense as soon as possible unless you instruct us otherwise. Your back orders will be cancelled after 30 to 60 days. Every effort is made to keep all items in stock at all times, however, when our suppliers fail to fill our orders promptly, there may be times when we cannot ship your entire order immediately.
6. Check Clearing
If you send us a personal or company check, we will hold your order for 20 banking days to allow the check to clear. A $20.00 charge will be added to returned checks.
7. Refused COD's
We are happy to ship to our customers C.O.D., but please be sure that someone is able to accept the delivery. If a delivery is refused, we will not be able to ship C.O.D. in the future and only pre-payment or credit card will be accepted thereafter.
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